Privacy Policy

Last Updated on 1st February, 2023

MAXCLO ONLINE GROCERY STORE (“Company” or “We”, or “Us” or “Our”) respects your privacy and values the trust you place in it. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your information when you access or use our website, mobile application, and other online services (collectively referred to as “Platform”). Capitalized terms not defined herein can be referred to in our Terms and Conditions.

Please read this Privacy Policy carefully. By using our Platform, creating an account, or browsing, you agree to the terms of this Policy. If you provide information about someone else, you confirm that you have their consent. You may opt-out of certain uses of your data as described below.

Definitions:

“Applicable Law(s)” includes all relevant laws, rules, and regulations governing data privacy in India.
“Application” means the MAXCLO ONLINE GROCERY STORE mobile app.
“Company”, “We”, “Our” means MAXCLO ONLINE GROCERY STORE.
“Cookies” are small data files stored on your device when you visit our Platform.
“Personal Data” or “Personal Information” refers to any data that can identify you directly or indirectly, such as name, contact details, location data, payment information, etc.
“Platform” refers to our website, app, and other online services.
“Services” means the products and services offered through our Platform.
“Website” means www.maxclo.com.
“You”, “Your” means the user of our Platform.

1. Applicability
   This Policy applies only to data collected directly by us through your use of the Platform and related communications. It does not cover data collected by third parties linked through our Platform.
2. Collection of Information
   We may collect information directly from you or automatically as you navigate the Platform:

Personal details you provide, such as name, phone number, email, address, payment info, preferences, reviews, and feedback.
Device and usage data like device type, IP address, location, browser type, operating system, app interactions, cookies, and tracking technologies.
Data from your interactions, including browsing behavior, search terms, order details, and content viewed.

3. Use of Information
   Your data is used to:

Process transactions and deliver services.
Verify your identity and communicate with you.
Improve and personalize your experience.
Enforce our Terms and Conditions.
Send updates, offers, and promotional content (with your consent).
Conduct analytics and research.
Respond to your queries and support requests.
Detect fraud, security threats, and criminal activity.
Comply with legal obligations.
You can withdraw your consent at any time, but this may affect the services we provide.

4. Sharing of Information
   We may share your information with:

Our affiliates, service providers, delivery partners, and marketing agencies.
Law enforcement or legal authorities, if required by law.
Business successors or during mergers/acquisitions.
Third-party payment gateways, logistics providers, and partners.
All third parties are bound by confidentiality obligations.

5. Links to Third-Party Sites
   Our Platform may link to third-party websites or apps. We are not responsible for their privacy practices. Please review their policies before sharing any data.
6. Contests and Promotions
   Participation in contests or promotional activities may require sharing additional personal information. Such data may be used for administration, publicity, and legal compliance.
7. Data Retention
   We retain your data only as long as necessary for the purposes outlined and as per legal requirements. You may request deletion by contacting us.
8. Security Measures
   We implement reasonable security practices to protect your data. However, transmission over the internet cannot be completely secure. Protect your login details and report suspicious activity immediately.
9. Choice and Opt-Out
   You may restrict or withdraw your consent for certain data uses. You can also opt-out of promotional communications by following the unsubscribe instructions.
10. Changes to Privacy Policy
    We may update this Policy periodically. Significant changes will be notified through our Platform or email. Continued use signifies acceptance of the revised Policy.
11. Liability
    Your acceptance of this Policy confirms your consent. We are not liable for any damages resulting from data breaches beyond our control.
12. Grievance Redressal
    For concerns or complaints, contact our Grievance Officer, Mr. Nagabhushanam M, at info@maxclo.com or +91 9810450358.
13. Cookies
    We use cookies to enhance your experience. You can disable cookies via your browser settings, but some features may be limited.
14. Your Rights
    You have rights to access, correct, delete, or restrict processing of your Personal Data. To exercise these, contact info@maxclo.com.
15. Contact Us
    For questions related to this Privacy Policy or data handling, email us at info@maxclo.com.